OS-Plattform / Streitbeilegungsverfahren
The EU Commission provides a platform for out-of-court settlement. This gives consumers the opportunity to settle disputes in connection with their online ordering, first and foremost, in court. The dispute resolution platform can be found here: https://ec.europa.eu/consumers/odr/
Our e-mail for consumer complaints is: firstname.lastname@example.org
We are ready to participate in a dispute resolution procedure before a recognized consumer dispute resolution body.